“My husband and I had just had a baby and were in the middle of escrow with a large company recommended to first time homebuyers by the state of CA. Then the loan officer ghosted us after promising the Sun, Moon and the stars aka closing on time to appease the seller. After multiple messages and calls to the loan officer with no response I didn’t know what to do. The seller was frustrated, we were scared we were going to lose the house, and this was our first time buying a home so we had no knowledge of how to get out of the hole the mortgage company abandoned us in.
Then my in-laws recommended a man named Rob McCarthy. As soon as we talked to him the anxiety started to fade. He told us it was going to be difficult to close our loan due to the complication, which is probably why the other loan company bailed, but he would make sure to do everything he could to make it happen. I was a little skeptical as I heard that before. But, he ACTUALLY DID!!
Rob and his incredible senior associate Renee overcame every obstacle, spoke to the seller to reassure them, worked with us every day, and then right as we get to the finish line (escrow) there is a major hack affecting sales all over the country. Our purchase agreement was going to expire, the loan lock we extended twice was set to expire, Rob was on his Thanksgiving vacation out of the country and I was losing hope. Renee and Rob got the lender everything they needed and from an ocean away, Rob stayed in contact and reassured us, calmed us down, walked us off the cliff and demanded escrow figure out a way around an incredibly difficult situation and because of the wonderful relationships he has built they did just that.
The night before Thanksgiving we got the text that the incredible escrow officer and a team of 5 had worked nonstop and got the title transferred just before the expiration and the house was finally ours. It would take a novel to explain everything Rob and Renee had to overcome to make this happen, but just know if they can make it happen for us when all the cards were against us and come out with a full house, they can make any dream come true. They are the dream team and it isn’t because they sell you what you want to hear but because what they say they actually make a reality!
Thanks to them our baby girl will celebrate her first Christmas in the home and hopefully many, many more after that.”
— Melanie and Mason McNulty